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How Are We Doing?

Tell us How We're Doing

Please take a moment and complete our special on-line customer survey form. We are always seeking ways to improve our services and we value our customers' feedback. Pay special attention to the "comments" section at the bottom in case we've missed something important to you.

 
Please rate us on the following characteristics by checking HIGHER numbers for BETTER scores and LOWER numbers for WEAKER scores.
  How do we score? How important is this to you?
6 5 4 3 2 1 6 5 4 3 2 1
SERVICE
1. Courtesy of our employees
2. Speed of Service
3. Errors corrected promptly
4. Professionalism of our employees
5. Hours of operations
How do we score? How important is this to you?
6 5 4 3 2 1 6 5 4 3 2 1

LOCATION
6. Convenience of our branches
7. Privacy in branches
8. Convenience of ATMs
9. Neatness/Cleanliness of our branches
10. Parking
How do we score? How important is this to you?
  6 5 4 3 2 1 6 5 4 3 2 1
PRODUCTS & SERVICES
11. Checking services
12. Fees & service charges
13. Savings/ CD services
14. Investment services
15. Loan services
How do we score? How important is this to you?
6 5 4 3 2 1 6 5 4 3 2 1
16. Telephone banking
17. PC banking
18. Account statements
19. Rates on loans
20. Rates on savings
How do we score?

OVERALL SATISFACTION

 6 5 4 3 2 1
21. What is your overall satisfaction   
22. Would you recommend us to a friend?   Certainly  Probably  Maybe   Unlikely  No
23. Will you consider us for your next loan?   Yes          Probably  Maybe  Unlikely  No
24. Will you consider us for your next deposit account?   Yes         Probably  Maybe  Unlikely  No
25. Will you consider us for your next investment service?   Yes          Probably  Maybe  Unlikely  No
26. How does our service compare with other financial companies you use?   Much better     Better    Same   Worse
27. How does our service compare with other companies, in general?   Much better     Better    Same   Worse

 

TELL US ABOUT YOURSELF

  
1. What is your age? Under 24 24-34  35-44  45-54   55-64  65-74   75+
2. What is your family annual income (000s)? Under $20 $20-$39 $40 - $59 $60-$79 $80-$99  $100+
3. What are your total investment balances (000s)? Under $5 $5-$9 $10-$19 $20-$49 $50-$99 $100+
4. Do you have a personal loan with us? Yes  No
5. My accounts are primarily. Personal  Business Other
6. My branch location.

Comments

WEBSITE QUESTIONS
Please rate our website on the following characteristics by checking HIGHER numbers for better scores and Lower numbers for weaker scores:
Rate our Website

How do we score?

How important is this to you?
6 5 4 3 2 1 6 5 4 3 2 1
1. General appearance

2. Usefulness of information

3. Ease of finding information

4. Amount of information

5. Speed of navigation

6. Organization of site

7. Overall Satisfaction

8. How does our website compare with other websites you visit? Much better     Better    Same   Worse
9. How can our website be improved?

 
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