Website Access Update

MAY 4, 2017

Due to a scheduled security update on June 6, 2017, all users visiting the United Community Bank website need to be running the latest version of their internet browser to continue access. 

This update will deactivate TLS (Transport Layer Security) 1.0, a change required by our website host. The primary function of the TLS protocol is to provide privacy and data integrity between two communicating applications. Websites use TLS to secure all communications between their servers and web browsers. TLS 1.0 is an outdated protocol which is currently being phased out across the industry due to security vulnerabilities. All modern operating systems and browsers currently allow for TLS 1.1 and 1.2. For the small percentage of individuals that are utilizing outdated operating system/browser combinations requiring TLS 1.0, access to this website will be denied. 

For a full list of TLS 1.1 and TLS 1.2 compatibility, you can view the matrix located at https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers.


Updated Browser Requirements for Online Banking, Online Loan Applications

MAY 4, 2016

For security reasons our online banking provider and online loan applications are no longer supporting outdated browser versions, which means you may receive an error upon attempting to log in. Please make sure you are using the most up-to-date version of your web browser, such as: 

  • Internet Explorer: needs to be at least version 11 
  • Chrome and Firefox: needs to be the most current version
  • Safari: needs to be at least version 7

CHECK OPERATING SYSTEM AND WEB BROWSER VERSIONS

See instructions for upgrading your web browser below.


Updating Web Browser


Internet Explorer (IE)

How to update Windows 7:

  1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to install. 
  4. In the list, click the important updates for more information. Select the check boxes for any updates that you want to install (Internet Explorer), and then click OK.
  5. Click Install updates.
  6. Read and accept the license terms, and then click Finish if the update requires it.
  7. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

How to update Windows 8/8.1:

  1. Make sure your PC is plugged in and connected to the Internet. Don’t disconnect, unplug, or turn off your PC while the update is being installed.
  2. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.) 
  3. Tap or click Update and recovery, and then tap or click Windows Update. 
  4. Tap or click Check now.
  5. If updates are found, tap or click View details.
  6. In the list of updates, select the update containing Internet Explorer, and then tap or click Install. 
  7. If you're prompted for an administrator password or confirmation, enter the password or provide confirmation.
  8. After the installation is complete, restart your PC and sign in.


Google Chrome

DOWNLOAD GOOGLE CHROME

How to update Google Chrome:

  • Click the Chrome menu on the browser toolbar.
  • Select Update Google Chrome.
  • In the confirmation dialogue that appears, click Restart. The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now.


Firefox

How to update Firefox:

By default, Firefox is set to automatically update itself but you can always do a manual update. Here's how:

Note: If you use your Linux distribution's packaged version of Firefox, you will need to wait for an updated package to be released to its package source. This article only applies if you installed Firefox manually (without using your distribution's package manager).

  • Click the menu button, click help and select About Firefox. On the menu bar click the Firefox menu and select About Firefox.
  • The About Firefox window will open and Firefox will begin checking for updates and downloading them automatically.
  • When the updates are ready to be installed, click Restart to Update

If you are using an updated browser and still experiencing problems logging into online banking, please give us a call at 218-346-5700.



Updating Your Operating System


Windows XP or Windows Vista

Internet Explorer version 11 is not available on Windows XP or Windows Vista. For security reasons, please consider upgrading your computer Operating System immediately. You may install Google Chrome or Firefox browsers, but because Windows XP and Windows Vista are outdated and no longer receiving security updates, we do not recommend using these systems on your computer.


MAC

You need to be using OS 10.9 or newer (Mavericks, Yosemite, El Capitan). Please update OS if you have an older version.

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