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We here at United Community Bank understand the concern our customers have for their personal information due to the recent Equifax breach.


Here is a direct link to the official article regarding the Equifax data breach: https://www.equifaxsecurity2017.com/You can also call their support line at 866-447-7559 every day, 6am-12am CT.


Here is a link to the Federal Trade Commission's blog with more helpful information: https://www.consumer.ftc.gov/blog/2017/09/equifax-data-breach-what-do


FAQs

Information taken from the American Banker's Association.


I’ve been hearing about the Equifax breach in the news. What happened?

Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.


Was my information stolen?

If you have a credit report, there’s a good chance it was. Go to a special website set up by Equifax to find out: https://www.equifaxsecurity2017.com/. Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public wi-fi) when you submit sensitive data over the internet.


How can I protect myself?
Enroll in a credit monitoring service.

Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at https://www.equifaxsecurity2017.com/.

United Community Bank also offers an identity monitoring product, Deluxe Provent, if you would like an alternative to the Equifax product. Learn more >

Monitor your credit report.

In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year.

Monitor your bank accounts.

We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online and mobile banking to keep a close eye on your accounts.

Watch out for scams related to the breach. 

Do not trust e-mails or phone calls that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing e-mails. Please DO NOT, under any circumstances, give out your personal information if you are contacted over the phone or via email. 

Should I place a credit freeze on my files?

Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus. A fraud alert puts a red flag on your credit report which requires businesses to take additional steps, such as contacting you by phone before opening a new account. 


How do I contact the three major credit bureaus to place a freeze on my files?


Where can I get more information about the Equifax breach?

You can learn more directly from Equifax at https://www.equifaxsecurity2017.com/. You can also learn more by visiting the Federal Trade Commission’s web page on the breach at https://www.consumer.ftc.gov/blog/2017/09/equifax-data-breach-what-do. To learn more about how to protect yourself after a breach, visit https://www.identitytheft.gov/Info-Lost-or-Stolen


What is UCB doing to protect me against fraud?

Aside from offering a discounted credit monitoring service, we also offer Falcon Fraud Debit Card Protection to our debit card users. This is a program that senses potential fraud or unusual activity with a customer's debit card. You will be notified of potential fraud as it is identified and may be asked to verify the transaction. This service is of no cost to you.

View UCB's
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Need Assistance?

Call UCB at 218.346.5700

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